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Privacy Policy

Host · Updated 1 week ago

  • Place an order via our platform.
  • Communicate with us via email, telephone, forms, or chat.
  • Sign up for newsletters.
  • Visit and use our website (cookies, IP address, etc.).

  • Create a supplier profile and log in.
  • Communicate with us via email, telephone, or chat.
  • Visit and use our website (cookies, IP address, etc.).

  • Order Processing: To confirm, manage, and complete orders made via our platform.
  • Customer Service and Support: To respond to enquiries, assist with issues, and provide necessary service regarding your booking.
  • Information and Updates: To send information related to your order, changes to our services, and important operational updates.
  • Platform Improvement: To analyse user behaviour and gather feedback to optimise our website, features, and user experience.
  • Marketing (Subject to Consent): To send newsletters and offers if you have provided explicit consent.
  • Public Reviews: If you choose to review a service publicly on our platform, your full name will be displayed alongside the review to ensure transparency and authenticity. Writing a review is voluntary, and you can request its removal at any time.
  • Legal Compliance: To meet accounting and retention requirements, including storing information necessary for bookkeeping and auditing.

  • Performance of a Contract: When you make a booking, we need your data to deliver the agreed service.
  • Legal Obligation: We must retain certain data to comply with legislation, such as tax and bookkeeping laws.
  • Consent: In some cases, we ask for your consent (e.g., for marketing or cookies). You can withdraw your consent at any time.
  • Legitimate Interests: We process data to improve our platform and understand user behaviour. This only occurs when our interests do not override your rights and freedoms.

  • Hosting and Operations: We use Amazon Web Services (AWS) for database operations and Heroku as a platform to deliver parts of our service.
  • Login and Identity: We use Auth0 as our identity provider. SMS codes for login are processed securely through Auth0.
  • Communication: We use Gmail for email and Intercom for chat support. Intercom retains visitor data for up to 9 months after the last activity, after which it is automatically deleted.
  • Payment: Stripe handles payments and receives standard customer details (name, email, card info).
  • Suppliers: We share relevant details with the suppliers you have booked (e.g., food trucks, bartenders, venues).

  • Order and Payment Data: Up to 5 years in accordance with applicable bookkeeping laws.
  • Customer Communication (Email/Phone): Typically up to 2 years.
  • Chat Messages (Intercom): Deleted automatically after 9 months of inactivity.
  • Newsletter Data: Retained until you withdraw your consent.

  • The right to access your data.
  • The right to rectification of incorrect data.
  • The right to erasure ("the right to be forgotten").
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.
  • The right to withdraw consent at any time.